01
24/7 support
Remote and, where necessary, on-site expertise according to the contractual SLA.
SERVICES
Maintenance Services
We handle regular infrastructure checks, updates and 24/7 expert support through maintenance agreements with defined SLAs.
Explore the detailsÇÖZÜMTEK
24/7 SupportSLAMaintenance Agreement
Overview
Focus on your business. We manage the technology.
Reliable IT infrastructure is critical to business success. Technology problems do not wait, so we provide maintenance and support 24 hours a day, seven days a week.
Under your maintenance agreement, we regularly check and update server, storage, network and virtualization infrastructure, responding to faults according to contractual service levels.
SCOPE
Maintenance agreement scope
02
Regular health checks
Server, storage, network and backup checks, including Active Directory replication and DNS.
03
Update management
Patches and firmware updates with rollback plans; Hotpatch for Windows Server.
04
Fault response
Diagnosis prioritized by criticality, root cause analysis and vendor coordination.
05
Performance improvement
Identify and resolve bottlenecks using CPU, RAM, IOPS and network data.
06
Reporting
Regular technical reports covering checks, interventions and improvement recommendations.
Details
A closer look
Response based on criticality
We prioritize incidents by the criticality of affected systems. We first analyze logs, hardware status and service dependencies remotely, providing contractual on-site intervention when needed. We manage vendor coordination for warranty-covered faults.
Root cause analysis
For recurring issues, we investigate the cause as well as restoring service. We share findings and permanent remediation recommendations with the incident record.
Planned updates
We track vendor announcements and critical patches. Before updates, we check hardware, operating system and application compatibility and prepare maintenance windows and rollback steps. Afterward, we validate service access and performance.
Infrastructure visibility through reporting
We consolidate periodic checks, incidents, version and patch status and resource trends in technical reports, making risks and improvement needs visible before problems occur.
LET'S PLAN TOGETHERLet's review your current
info@cozumtek.com